Privacy Policy

Calrug is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit calrug.com or make a purchase from us. As a business operating in Southern California, we comply with the California Consumer Privacy Act (CCPA) and all applicable California and federal privacy laws.

1. Information We Collect

We may collect the following categories of personal information:

• Identifiers: Name, email address, mailing address, phone number
• Payment Information: Credit/debit card details (processed securely via third-party payment processors; we do not store full card numbers)
• Order and Transaction Data: Purchase history, items viewed, cart contents
• Technical Data: IP address, browser type, device information, cookies, and usage data collected through our website
• Communications: Messages you send us via email, live chat, or contact forms
• Newsletter/Marketing Preferences: Email opt-in status and marketing preferences

2. How We Use Your Information

We use the personal information we collect to:

• Process and fulfill your orders and deliver products to you
• Send order confirmations, shipping updates, and customer service communications
• Send promotional emails and newsletters (with your consent; you may opt out at any time)
• Improve our website, product offerings, and customer experience
• Prevent fraud, ensure security, and comply with legal obligations
• Respond to your inquiries and provide customer support

3. Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties only as necessary:

• Shipping carriers and logistics partners to fulfill your orders
• Payment processors to securely handle transactions
• Email service providers for marketing communications
• Website analytics providers (e.g., to understand site traffic)
• Law enforcement or regulatory authorities when required by law

All third-party partners are contractually required to protect your information and may only use it for the services they provide to us.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather analytics data. You can control cookie settings through your browser. Note that disabling certain cookies may affect website functionality.

We may use third-party tools such as Google Analytics to understand website traffic and usage patterns. These services have their own privacy policies governing the use of such data.

5. California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the CCPA:

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request deletion of personal information we have collected, subject to certain exceptions.
• Right to Opt-Out: You may opt out of the sale of your personal information. As stated above, we do not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To submit a CCPA request, please contact us at sales@calrug.com. We will respond to verified requests within 45 days as required by law.

6. Data Security

We implement commercially reasonable security measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for a minimum of five years.

8. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

9. Third-Party Links

Our website may contain links to third-party websites (such as Instagram). We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will post the revised policy on this page with an updated effective date. Material changes will be communicated via email or a prominent notice on our website.

11. Contact Us

For privacy-related questions, requests, or concerns, please contact us at: sales@calrug.com

Calrug — Southern California, USA